Find answers to common questions about our moving and cleaning services
Booking is simple! You can either:
We accept MobilePay, bank transfers, and cash payments. All invoices include VAT and are clearly itemized.
Yes, we understand that plans can change. You can cancel your booking free of charge if you notify us at least 5 days in advance.
If you need to reschedule, please contact us at least 1 day before your scheduled service, and we'll do our best to accommodate your new preferred time.
For last-minute cancellations (less than 5 days' notice), a cancellation fee may apply.
Absolutely! All our staff are trained professionals and covered by insurance, ensuring your belongings and property are safe in our hands.
We offer moving services in Helsinki, Espoo, and Vantaa, and we can also handle long-distance moves anywhere in Finland or the Schengen area, as long as the starting point or destination is one of these three cities.
Yes! Our team provides professional packing and unpacking services to ensure your belongings are safe during transport. We use high-quality packing materials and handle everything from fragile items to large furniture.
Absolutely! We specialize in office moving services and can assist with packing, disassembling office furniture, and setting up your new space efficiently.
Yes, all moves are covered by basic insurance.
Home insurance plays a crucial role in safeguarding your belongings during a move. It is recommended to ensure that your home insurance policy includes coverage for damages that may occur during packing, carrying, and moving. Additionally, road transport insurance provides coverage for damages during transit, with compensation typically capped at €20/kg.
We advise maintaining comprehensive home insurance to cover any unforeseen incidents during the move, with the assurance that we will assist with the insurance deductible in the event of an accident.
For more information on insurance coverage during a move, please visit: https://www.muuttomaailma.fi/kotivakuutus-ja-muutto-6-vinkkia-turvattuun-muuttoon/
Yes! If you book moving + cleaning or installation + furniture assembly, you can get a special discount. Contact us for details.
Yes! We offer monthly and periodic cleaning plans for offices and homes. Contact us to discuss your needs.
We provide a full range of professional cleaning services, including:
Our move-out cleaning covers everything needed to get your apartment or house ready for the next tenant or inspection. It includes:
The duration depends on the size and condition of the space. Typically, a deep cleaning takes between 3-6 hours. We can provide a more accurate estimate when you book.
Yes! We offer a 100% satisfaction guarantee. If you're not happy with any part of the cleaning, let us know within 24 hours, and we'll fix it for free.
Yes! We provide professional installation and removal services for household appliances, ensuring they work correctly and safely.
Yes, we assemble all types of flat-pack furniture from any brand, including IKEA, Jysk, and more. Our experienced team ensures your furniture is assembled correctly and safely.
Our team is ready to help you with any additional questions you might have.